Our client a premium fashion and accessories brand is looking for an Omnichannel Manager who will be responsible for eCommerce fulfilment, payment services and omnichannel customer services. This is a newly structured role within the company which will focus on improving customer engagement and increasing sales.
You will manage the Omnichannel strategy including Collect from Store, Returns to Store, In-Store Ordering and Store Fulfilment and define, develop and implement the standards, processes and systems needed to deliver a superior customer service experience.
You must be someone with a strong commercial mind and a focus on delivering exceptional customer service, the ability to communicate both orally and in writing at all levels and strong analysis and problem-solving skills. In return, you can expect a competitive salary, generous benefits and bonus scheme.
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